iguaneye - Return Policy

Return policy


7.1 Right of cancellation

As set forth in section L. 121-20 and seq. of the French Consumer Code, Client is entitled to cancel his/her order within seven working days as of the date Products were received, without having to give any reason for cancellation, and at no cost to you, save for costs you may incur to return the Products.

If client use such cancellation right, IGUANEYE shall reimburse Client within 30 days as of the day cancellation was notified, provided that Products have been duly received by IGUANEYE. Reimbursement covers the price for the Products returned as well as the delivery costs paid by the Client to receive the Products.

7.2 Return of products

In addition to his/her statutory right of cancellation as set forth in section 7.1 above, Client is entitled, at no cost, to exchange the Product within ten (10) days as of the date Products were received, provided that Client provides a reason for his/her return.

No exchange may occur unless and until the original Product has been duly received by IGUANEYE. IGUANEYE reserves the right to inspect the original Products and will not proceed to the exchange if the Products returned are incomplete, damaged, or soiled,

Products which are returned by the Client must, in any case, be properly packed in their original packaging , complete (corresponding accessories if any, product care notice etc..) and with the corresponding invoice, at the following address:

IGUANEYE/VEGA - Rua de Timor-Lugar da Abelheira - 4785-123 Trofa - PORTUGAL

Whether Products are returned under section 7.1 or 7.2 above, it is Client’s responsibility to obtain proof that goods have been returned, which means that Products should be returned by registered post or any other mean that ensure traceability of the return (eg. DHL Express, Fedex, UPS or other), it being noted that risks and costs associated with the return of Products shall be borne by the Client.